Opt-In Evidence

LyonTech AI SMS Automation — Consent Methods & Evidence

LyonTech AI operates an SMS automation platform that sends text messages on behalf of small service businesses — including HVAC contractors, plumbers, electricians, restaurants, and other trade businesses. Consent to receive SMS messages is collected by those client businesses at the point of service, using the two methods documented below.

Method 1 — Point-of-Service Intake Form

Client businesses collect the customer's phone number and explicit SMS consent during service intake, either verbally or via a written form. A representative example of the intake-form disclosure is shown below.

Sample — Customer Intake Form

Customer Information

Full Name

Jane Smith

Mobile Phone Number ^*

(555) 867-5309

By providing your phone number, you agree to receive SMS messages from [Business Name] including appointment confirmations, quote follow-ups, review requests, and replies to missed calls. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. We do not share your mobile information with third parties for marketing purposes. See Privacy Policy and Terms.

Method 2 — Missed-Call Text-Back

The second consent pathway is based entirely on a customer-initiated action:

Customer calls business → Call goes unanswered → Automated SMS reply sent to caller

Because the customer placed the call, the outbound SMS is a direct reply to contact they initiated. The message identifies the business by name, acknowledges the missed call, and always includes opt-out instructions (reply STOP). No unsolicited outbound messages are sent without a prior customer-initiated action.

Message frequency varies. Msg & data rates may apply. Reply STOP to opt out of all messages. Reply HELP for help or contact jack.lyontech@gmail.com.